Gift.mu — Frequently Asked Questions

Find quick answers about using your Gift.mu card

❓ Where can I use my card?

❓ What’s a Happy Card?

🛍️ How do I redeem my card in‑store?

🛍️ Can I print my card to redeem it?

🛍️ I can’t scan the merchant Gift.mu QR code — what should I do?

🛍️ How do I know the transaction went through?

⏰ How long is my card valid for?

⏰ Can I use a gift card partially or combine several cards?

💌 I didn’t receive my card — what should I do?

💌 Can I transfer my card to someone else?

💌 What if I lose my card or delete the email?

💌 What if I want you to send my card again to a different email address or phone number?

⚙️ Why do messages or gift cards look different now? Is your UK phone number legitimate?

⚙️ Why are there two systems right now at Gift.mu, and what happens next?

⚙️ I used to have a card holder account to see all my gift cards. Can I still do that?

💸 Can I cancel a redemption?

💸 Can I dispute a redemption?

🏨 Can I use my Gift.mu card for hotel stays?

🏨 The hotel asked for my card to be used with them ahead of time. What should I do?